Refund Policy

Last updated: October 2026

Mentally sells a digital product (the Mentally script, 8 €) delivered instantly after payment. Because of that, our refund policy is strictly defined as follows.

1. Digital goods

Once your licence key has been generated and delivered, the sale is final.
No refund is issued for a change of mind, for not reading the FAQ, or for an executor that is not supported.

2. Cryptocurrency payments

Cryptocurrency transactions are non-refundable because blockchain transfers are irreversible. Please double-check every detail before sending funds.

3. When we do refund or replace

At our discretion, a refund or a replacement key may be granted when:

Your key was not delivered because of a technical error on our side, and we cannot deliver it within a reasonable time.
You were charged twice for a single order. The duplicate charge is refunded to the original payment method (crypto network fees excluded).
The script does not work at all on a supported setup and our support cannot fix it.

4. How to ask

Contact support first, with your order e-mail and a short description of the problem, within 7 days of your purchase.
We will try to fix the issue before anything else. Most problems are solved with a replacement key or a setup fix.

5. Disputes and chargebacks

Opening a dispute or chargeback without contacting support first results in an immediate and permanent revocation of your key and a ban from our services.
If something is wrong with your order, write to us: it is faster for you and for us.